Christy Carroll | AI Strategy & Product Design

christycarroll.com | christy@christycarroll.com | 512.897.0416 | Austin, TX | linkedin.com/in/christycarroll

I've been designing AI experiences for enterprise since 2015, combining deep technical background with expertise in product design, conversational AI, and UX research. I help organizations match technology with real user needs to implement AI systems that people actually trust and choose to use.

Professional Experience


Senior AI Design Consultant, Slalom (Capital One client), remote

January 2025 — present

  • Led strategic AI research and UX design for enterprise document intelligence platform serving commercial banking teams

  • Conducted comprehensive user research revealing critical trust calibration gaps: users perceived 30-50% AI accuracy despite 80% system validation, directly impacting adoption rates

  • Developed frameworks for evaluating AI implementations and matching technology solutions to actual user workflows

  • Designed conversational AI patterns and identified when simpler navigation solutions delivered better outcomes than AI-first approaches


Principal Product Designer, Extreme Networks, remote

October 2023 — August 2024

  • Led design for cloud-based network administration platform with AI-driven intelligent alerts system

  • Introduced user-focused enterprise design thinking to legacy hardware company's first SaaS offering


Conversational Architect, Amelia.ai, NYC/remote

October 2021 — September 2022

  • Led experience design for text- and voice-based conversational agents in healthcare

  • Optimized user interactions improving customer satisfaction scores


Group Lead Product Designer, Workrise, Austin

April 2021 — March 2022

  • Spearheaded 0–1 product strategy and design for construction vertical marketplace

  • Designed and tested regional pilot app matching skilled workers with employment opportunities


Product Designer, IBM, NYC/Austin/remote

May 2015 — June 2020

Global Design Consultant, IBM Cloud Garage | 2018 — 2020

  • Led enterprise design thinking workshops for Fortune 500 companies and government agencies, facilitating cultural transformation toward user-centered design and responsible AI adoption

  • Designed conversational AI systems for enterprise applications, establishing frameworks for chatbot evaluation, voice/tone guidelines, and conversation flow optimization that anticipated modern AI design best practices

  • Created user-centered solutions from wireframe to production, working across cloud, blockchain, and AI technologies with cross-functional teams

  • Built credibility with C-level stakeholders by bridging technical innovation with human concerns, helping organizations understand and embrace emerging AI capabilities

  • Developed repeatable frameworks for innovation that clients could continue using independently, creating lasting capacity for user-centered design practice


Design Lead, IBM Watson Expert Services | 2018

  • Developed custom enterprise AI solutions using Watson APIs for legal compliance, customer care, and visual recognition applications

  • Created intuitive interfaces that made complex sentiment analysis and natural language processing accessible to business users

  • Designed innovative data visualization patterns for AI-extracted insights, balancing depth of information with clarity and usability

  • Pioneered ways to translate early AI capabilities into clear, actionable visualizations when AI in business intelligence was still emerging


Design Lead, IBM Watson Education | 2016 — 2018

  • Led design strategy for groundbreaking collaboration creating one of the first AI-powered adaptive learning experiences in higher education

  • Designed cognitive tutor and student engagement apps for iOS, establishing patterns for AI as learning companion that remain relevant in today's EdTech landscape

  • Created supportive, non-judgmental AI interaction patterns that balanced academic authority with approachability, pioneering emotional intelligence in educational AI

  • Developed innovative "mastery journey" visualization for student progress and personalized learning pathways

  • Successfully bridged technical and educational requirements across two major platforms while maintaining seamless user experience


UX/Visual Advisory Designer, IBM Watson Education | 2015 — 2016

  • Initiated discovery research and design strategy for flagship product Watson Enlight, establishing user-centered approach for AI in education

  • Created product-specific design system based on IBM's design language, ensuring consistency across AI-powered educational experiences

  • Conducted foundational user research that informed product direction and feature prioritization for early AI education applications

Core Competencies


User Experience (UX) Design | Product Strategy | AI/ML Integration | Enterprise Design Thinking | Conversational AI Design | Trust Calibration & Adoption Research | User Research & Testing | Ethical AI Design Principles | Agile/Scrum Methodologies


Technical Skills


Design & Prototyping: Figma, Cursor, Framer, Claude Code, Adobe Creative Suite
Collaboration: JIRA, Confluence, MS Teams, Slack, Github
Methodologies: Agile, Scrum, Design Thinking


Education


BFA, Communication Design
University of North Texas | May 1999


Additional work experience, references, and project details available upon request.