Enterprise Design Consulting

As a Lead Design Consultant for IBM Garage, I facilitated enterprise design thinking workshops that helped organizations transform their digital capabilities. Working with cross-functional teams, I guided the development of human-centered solutions while helping organizations understand and embrace emerging AI technologies. A key part of my role was demystifying cognitive computing and addressing concerns about AI's impact on the workforce.

Client

IBM Cloud Garage | Various

My role

Lead Design Consultant responsible for: Facilitating enterprise design thinking workshops Guiding teams through user research and synthesis Creating roadmaps for digital transformation Building alignment between business and technical stakeholders Mentoring clients in design thinking methodologies

Key Challenges

  1. Cultural Transformation

    • Shifting traditional business mindsets toward user-centered design

    • Building trust and credibility with senior stakeholders

    • Breaking down silos between business and technical teams

  2. Complex Problem Spaces

    • Simplifying complex organizational challenges

    • Balancing stakeholder needs with user needs

    • Creating actionable paths forward from ambiguous starting points

  3. Change Management

    • Helping teams embrace new ways of working

    • Building sustainable innovation practices

    • Enabling continued success after engagement

Impact

  • Successfully led design thinking workshops for multiple Fortune 500 companies and government agencies

  • Guided cross-functional teams to develop user-centered digital solutions

  • Created repeatable frameworks for innovation that clients could continue using

  • Built internal champions for design thinking within traditional organizations

  • Helped organizations understand and embrace AI technologies responsibly

  • Facilitated crucial conversations about AI's role in business transformation

Key Takeaways

  1. Human-Centered Leadership

    • Built credibility with C-level stakeholders through expertise and empathy

    • Balanced technological innovation with human concerns

    • Created safe spaces for honest discussions about AI impact

  2. Innovation Catalyst

    • Helped organizations discover and articulate their transformation goals

    • Guided teams from fear of AI to understanding its potential

    • Empowered clients to approach new technologies thoughtfully

  3. Sustainable Change

    • Developed frameworks that lived beyond the engagement

    • Created internal champions for user-centered design

    • Built lasting capacity for innovation while maintaining focus on human impact

I design AI experiences that amplify human wisdom.



Copyright © 2024 Christy Carroll. All rights reserved.

I design AI experiences that amplify human wisdom.


Copyright © 2024 Christy Carroll. All rights reserved.

I design AI experiences that amplify human wisdom.



Copyright © 2024 Christy Carroll. All rights reserved.