Enterprise Design Consulting
As a Lead Design Consultant for IBM Garage, I facilitated enterprise design thinking workshops that helped organizations transform their digital capabilities. Working with cross-functional teams, I guided the development of human-centered solutions while helping organizations understand and embrace emerging AI technologies. A key part of my role was demystifying cognitive computing and addressing concerns about AI's impact on the workforce.
Client
IBM Cloud Garage | Various
My role
Lead Design Consultant responsible for: Facilitating enterprise design thinking workshops Guiding teams through user research and synthesis Creating roadmaps for digital transformation Building alignment between business and technical stakeholders Mentoring clients in design thinking methodologies
Key Challenges
Cultural Transformation
Shifting traditional business mindsets toward user-centered design
Building trust and credibility with senior stakeholders
Breaking down silos between business and technical teams
Complex Problem Spaces
Simplifying complex organizational challenges
Balancing stakeholder needs with user needs
Creating actionable paths forward from ambiguous starting points
Change Management
Helping teams embrace new ways of working
Building sustainable innovation practices
Enabling continued success after engagement
Impact
Successfully led design thinking workshops for multiple Fortune 500 companies and government agencies
Guided cross-functional teams to develop user-centered digital solutions
Created repeatable frameworks for innovation that clients could continue using
Built internal champions for design thinking within traditional organizations
Helped organizations understand and embrace AI technologies responsibly
Facilitated crucial conversations about AI's role in business transformation
Key Takeaways
Human-Centered Leadership
Built credibility with C-level stakeholders through expertise and empathy
Balanced technological innovation with human concerns
Created safe spaces for honest discussions about AI impact
Innovation Catalyst
Helped organizations discover and articulate their transformation goals
Guided teams from fear of AI to understanding its potential
Empowered clients to approach new technologies thoughtfully
Sustainable Change
Developed frameworks that lived beyond the engagement
Created internal champions for user-centered design
Built lasting capacity for innovation while maintaining focus on human impact