Christy Carroll | product designer
conversational AI, LLM experience design, trust architecture
why pick a lane?
I got here by way of graphic design, self-taught frontend development, and years of building interfaces before I started designing with AI almost by accident in 2015. The most interesting problems I've worked on since then live in the space between what a model can do and what a human actually needs.
I've worked in high-stakes enterprise environments where the wrong AI output isn't just annoying — it's really expensive (or illegal). I design conversational AI experiences, build trust patterns for generative interfaces, and figure out how to make AI output something people can act on with confidence.
Good design makes space for human judgment, not just efficiency. Technology should make people's lives easier, richer, more beautiful — not through the tech itself, but through what it lets them do in the real world.
featured work
experience
Senior AI Conversation Design Consultant — Slalom / a top-5 US bank
Led an AI-adapted heuristic audit of an internal policy assistant that surfaced a 50-point gap between technical and perceived accuracy: the model was performing at 80%, but users experienced it as 30%. Delivered a trust-focused playbook addressing content architecture, governance, and UX before a planned 3x scale. Also designed and evaluated LLM-powered experiences across customer chat and multimodal IVR, and led end-to-end research with commercial underwriting associates from planning through cross-functional recommendations.
Conversational Content Designer & Architect — Amelia.ai (enterprise conversational AI platform, acquired by SoundHound AI)
Designed text and voice agents for healthcare and service operations, with multi-turn flows, error-aware repair strategies, and safe escalation paths for sensitive scenarios.
Global Design Consultant & Lead Product Designer— IBM Watson & Cloud Garage (2015–2020)
Led product and content design for Watson AI products, then ran AI-focused design engagements through IBM Garage with Fortune 100 clients — defining conversational patterns, evaluation frameworks, and integration strategies. This is where I started building the trust-calibration and human-AI collaboration methods that run through everything I do now.