Christy Carroll | AI strategist + design generalist

why pick a lane?

The most interesting problems live between disciplines. I work across AI strategy, product design, conversation design, user research, and code.

Every AI team needs someone experienced who can talk to engineers, listen to users, design for uncertainty, and speak up when the technology isn’t fully baked. I’m that gal.

featured work

PolicyAI

When 80% accuracy feels like 30%

Trust diagnostics for an LLM-powered policy assistant

80% technical accuracy, 30% perceived accuracy, inconsistent adoption

AI-adapted heuristic audit revealed the gap: missing content architecture, not model failure

Delivered trust-focused playbook before scaling 3x

Read the case study

PolicyAI

When 80% accuracy feels like 30%

Trust diagnostics for an LLM-powered policy assistant

80% technical accuracy, 30% perceived accuracy, inconsistent adoption

AI-adapted heuristic audit revealed the gap: missing content architecture, not model failure

Delivered trust-focused playbook before scaling 3x

Read the case study

Intelligent guidance

Designing for what AI can't do (yet)

Multimodal redirection for a top-5 US bank

Brittle IVR design over-relied on AI understanding customer intent

Built adaptive flow that works with AI limitations instead of against them

Shipped to production, adopted across lines of business

Read the case study

Intelligent guidance

Designing for what AI can't do (yet)

Multimodal redirection for a top-5 US bank

Brittle IVR design over-relied on AI understanding customer intent

Built adaptive flow that works with AI limitations instead of against them

Shipped to production, adopted across lines of business

what I’ve worked on

how I work

experience

Senior AI Design Consultant — Slalom / Capital One

Conversational and AI UX for enterprise document intelligence, including research, heuristics, and trust calibration frameworks addressing the gap between model accuracy and user adoption.

Conversational Architect — Amelia.ai (now SoundHound AI)

Text and voice agents in healthcare and service contexts, focusing on multi-turn flows, error recovery, and safe escalation paths.

Lead Product Designer — IBM Watson & Cloud Garage (2015–2020)

Led design for early Watson AI products including education and customer intelligence applications—full product design, not just conversation flows. Later, I ran AI-focused design engagements through IBM Garage, facilitating enterprise design thinking workshops and helping Fortune 100 clients define conversational patterns, evaluation frameworks, and AI integration strategies. This is where I developed the foundational thinking about human-AI collaboration that became my trust calibration work.

about

work with me

Read the case study

Read the case study

Read the case study

Read the case study