Workrise Worker Experience Pilot

Led 0-1 design for a pilot mobile application that matches skilled industrial workers with contract opportunities, focusing on bringing transparency and dignity to the typically opaque job search process.

Client

Workrise

My role

Lead designer responsible for end-to-end experience design, including user research, journey mapping, wireframing, and prototyping. Facilitated cross-functional design sprints with Product, Operations, and Research teams.

Key Challenges Overcome

  • Transforming an anxiety-inducing process into a clear, supportive experience

  • Creating transparency in traditionally opaque hiring workflows

  • Building trust with workers who had negative experiences with staffing firms

  • Designing intuitive interfaces for users with varying tech comfort levels

  • Balancing automated updates with human touchpoints

Impact

  • Implemented clear status tracking system accessible 24/7

  • Created personalized hub for each worker with real-time updates

  • Reduced anxiety and uncertainty in the job search process

  • Streamlined communication between workers and recruiters

  • Established scalable foundation for worker-centric hiring platform

Key Takeaways

  • Clear communication builds trust and reduces anxiety

  • Status transparency empowers users and reduces support burden

  • Personal touches can scale through thoughtful design

  • Mobile-first design essential for workforce accessibility

  • Small moments of delight can transform stressful experiences

I design AI experiences that amplify human wisdom.



Copyright © 2024 Christy Carroll. All rights reserved.

I design AI experiences that amplify human wisdom.


Copyright © 2024 Christy Carroll. All rights reserved.

I design AI experiences that amplify human wisdom.



Copyright © 2024 Christy Carroll. All rights reserved.