Workrise Worker Experience Pilot
Led 0-1 design for a pilot mobile application that matches skilled industrial workers with contract opportunities, focusing on bringing transparency and dignity to the typically opaque job search process.
Client
Workrise
My role
Lead designer responsible for end-to-end experience design, including user research, journey mapping, wireframing, and prototyping. Facilitated cross-functional design sprints with Product, Operations, and Research teams.
Key Challenges Overcome
Transforming an anxiety-inducing process into a clear, supportive experience
Creating transparency in traditionally opaque hiring workflows
Building trust with workers who had negative experiences with staffing firms
Designing intuitive interfaces for users with varying tech comfort levels
Balancing automated updates with human touchpoints
Impact
Implemented clear status tracking system accessible 24/7
Created personalized hub for each worker with real-time updates
Reduced anxiety and uncertainty in the job search process
Streamlined communication between workers and recruiters
Established scalable foundation for worker-centric hiring platform
Key Takeaways
Clear communication builds trust and reduces anxiety
Status transparency empowers users and reduces support burden
Personal touches can scale through thoughtful design
Mobile-first design essential for workforce accessibility
Small moments of delight can transform stressful experiences