featured work
PolicyAI: a system that scaled faster than trust
UX consulting, conversation design, and user research for a document intelligence platform at a major financial institution
Intelligent guidance: designing for technological humility
Enterprise IVR-to-digital redirection pattern for a top-5 US bank
Mueller materials estimator app: orders from afield
a mobile quoting tool that turned a days-long process into a 90-second transaction (from the middle of nowhere)